Thank you for shopping with Brinklove. We’re committed to making your shopping experience as smooth and straightforward as possible.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Please review our shipping rates, processing times, and estimated delivery times below.
SHIPPING RATES
We currently offer Standard Shipping (7–14 Business Days).
Standard Shipping:
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Orders under £49.99 — £3.99
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Orders £49.99 or more — FREE SHIPPING
The applicable shipping rate will be automatically calculated and displayed at checkout.
PROCESSING TIMES
Please allow approximately 2–3 business days for your order to be processed before shipment.
During this time, your order is confirmed, prepared, packaged, and handed over to the shipping carrier.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please note that processing time is separate from shipping/transit time.
DELIVERY TIMES
After processing, our Standard Shipping typically takes approximately 7–14 business days for delivery.
Estimated total time:
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Processing: 2–3 Business Days
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Shipping: 7–14 Business Days
Delivery times are estimates and may vary depending on your destination, local carrier operations, customs processing, holidays, weather conditions, and other circumstances outside our control.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier to update the tracking information after your shipping confirmation is sent.
For orders containing multiple items, products may occasionally be shipped separately and arrive in more than one package. If this happens, you may receive separate tracking information for each shipment.
SHIPPING DELAYS
While we work to ensure orders arrive within the estimated delivery window, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
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Severe weather or natural disasters
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Public holidays
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Customs inspections or clearance delays
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Carrier disruptions
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High seasonal order volumes
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Other unforeseen transportation or logistics issues
For this reason, estimated delivery dates are not guaranteed.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us and we will be happy to assist you.
CAN I CANCEL OR CHANGE MY ORDER?
Yes, but please contact us as soon as possible.
If you need to cancel your order or change your shipping information, please contact us within 24 hours of placing your order.
Once an order has entered processing, been packaged, or shipped, we may no longer be able to cancel or modify it.
If your order has already shipped, please refer to our Return & Refund Policy for information about eligible returns.
I ENTERED THE WRONG SHIPPING ADDRESS
Please carefully check your shipping information before completing your order.
If you notice an incorrect or incomplete address after placing your order, contact us immediately at jules68986@outlook.com with your order number and the correct shipping information.
We will do our best to update your address if your order has not yet been processed or shipped.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.
Brinklove is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
MY ITEM ARRIVED DAMAGED OR INCORRECT
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:
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Your order number
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A description of the issue
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Clear photos or videos showing the damaged, defective, or incorrect item
Once we receive and review the information, we will work with you to provide an appropriate solution, which may include a replacement or refund when applicable.
Please refer to our Return & Refund Policy for additional information.
TAXES & CUSTOMS DUTIES
International orders may be subject to import taxes, customs duties, VAT, or other fees imposed by the destination country.
Where such charges are not collected at checkout, they may be the responsibility of the recipient and are determined by local customs authorities.
Brinklove does not control these charges or determine the amount that may be assessed.
Customs processing may also occasionally affect delivery times.
ADDITIONAL SHIPPING INFORMATION
Business days generally refer to Monday through Friday, excluding public holidays.
Delivery estimates begin after your order has been processed and shipped.
Multiple items within the same order may occasionally be fulfilled separately and therefore arrive in different packages or at different times.
NEED HELP?
If you have any questions about your order, shipping, or tracking information, please contact us at:
Email: jules68986@outlook.com
Please include your order number when contacting us so we can assist you more efficiently.
We will do our best to respond to your inquiry within 24 hours.