Refund Policy

At brinklove, we want you to feel confident about your purchase. If something isn’t quite right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition as when you received it
Be unworn and unused
Have all original tags attached, if applicable
Be returned in its original packaging
Include the receipt or other proof of purchase

Items that show signs of wear, use, washing, alteration, damage caused after delivery, or missing original packaging may not be eligible for a return.

How to Request a Return

To request a return, please contact us at jules68986@outlook.com with your order number and the reason for your return.

If your return request is accepted, we will provide you with instructions on how and where to send your package.

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.

If you have any questions regarding a return, you can contact us at jules68986@outlook.com

Return Shipping Costs

Unless the item you received is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

Original delivery charges will be refunded where required by applicable consumer law. Where a customer chooses a delivery method that is more expensive than our standard delivery option, any additional premium delivery cost may not be refundable.

We recommend using a trackable shipping service when returning your order. brinkloveis not responsible for returned packages that are lost or damaged in transit.

Order Cancellations & Changes

Orders can be canceled or changed before they enter the processing and shipping stage.

If you need to cancel your order or make changes to your shipping information, please contact us within 24 hours of placing your order.

Once your order has been processed, packaged, or shipped, we may no longer be able to cancel or modify it.

Please carefully check your shipping address before completing your purchase. We cannot guarantee refunds or replacements for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at jules68986@outlook.com.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review the information and work with you to provide an appropriate solution.

Exceptions / Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return.

Non-returnable items may include:

Items that have been worn, washed, used, altered, or damaged after delivery
Personal care or hygiene-related products once opened or used
Customized or personalized products
Gift cards
Items specifically marked as Final Sale or Non-Returnable on the product page

For clothing, pants, shoes, sunglasses, and other wearable products, please try them on carefully and keep all original tags and packaging intact until you are sure you would like to keep them.

If you are unsure whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

We currently recommend returning the original item and placing a new order for the item, size, or color you would like.

This is generally the fastest way to receive your preferred replacement.

Please contact us first to confirm that your original item is eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank, credit card provider, or payment provider to process and post the refund after it has been issued.

Processing times may vary depending on your financial institution.

If more than 10 business days have passed since your refund was approved and you still have not received it, please contact us at jules68986@outlook.com.